Information We Collect

We collect information that helps us provide better educational services. This happens in a few different ways, and we want to be upfront about what we're gathering.

Information You Provide Directly

When you sign up for courses or contact us, you share certain details. This typically includes your name, email address, phone number, and sometimes information about your educational background or professional interests.

Automatically Collected Information

Our website collects technical data to function properly and improve user experience. This includes your IP address, browser type, device information, and how you navigate through our site.

We use cookies and similar technologies. Some are essential for the site to work, while others help us understand which content resonates with learners.

How We Use Your Information

Everything we collect serves a purpose. We're not in the business of hoarding data for its own sake.

• Delivering educational content and managing your course access
• Processing payments and maintaining accurate financial records
• Sending course updates, schedule changes, and relevant educational materials
• Responding to your questions and providing technical support
• Improving our courses based on how students engage with content
• Complying with Australian financial and educational regulations
• Protecting against fraud and maintaining platform security

Sharing Your Information

There are limited situations where we share your information with third parties. Each serves a specific function in delivering our services.

Service Providers

We work with companies that help us run our platform. This includes payment processors, email service providers, and hosting companies. They only get the information needed to perform their specific function, and they're contractually bound to protect it.

Legal Requirements

Sometimes we're legally required to disclose information. This happens when we receive valid legal requests from Australian authorities or need to protect our rights and safety.

Business Transfers

If lomiravente were acquired or merged with another company, your information would be part of that transfer. We'd notify you beforehand and ensure the new entity honors this privacy policy.

Your Privacy Rights Under Australian Law

The Australian Privacy Principles give you specific rights over your personal information. Here's what you can do and how to exercise these rights.

To exercise any of these rights, contact us using the details at the bottom of this page. We'll respond within 30 days and never charge you for making a request.

Data Security Measures

Protecting your information isn't just a legal obligation for us. It's fundamental to maintaining trust.

We use industry-standard encryption for data transmission and storage. Our servers are located in secure Australian data centers with physical and digital access controls.

1. All payment information is processed through PCI-DSS compliant payment gateways. We never store complete credit card numbers on our servers.
2. Employee access to personal information is restricted based on job function. Staff receive regular privacy and security training.
3. We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
4. Our systems are monitored continuously for suspicious activity, with automated alerts for potential security incidents.
5. We maintain detailed backup systems to prevent data loss while ensuring backups are encrypted and securely stored.

No system is completely foolproof. If a data breach occurs that affects your information, we'll notify you within 72 hours as required by Australian law and explain what happened and what we're doing about it.

International Data Transfers

Your information is primarily stored in Australia. However, some of our service providers operate internationally, which means your data might be processed outside Australia.

When this happens, we ensure these providers meet Australian privacy standards through contractual agreements. They must protect your information to the same level required here.

Children's Privacy

Our services are designed for adults. We don't knowingly collect information from anyone under 18 without parental consent.

If you're under 18 and interested in our programs, please have a parent or guardian contact us. If we discover we've collected information from a minor without proper consent, we'll delete it immediately.

Cookies and Tracking Technologies

We use cookies to make our website work properly and to understand how people use it. Here's what's happening behind the scenes.

Essential Cookies

These are necessary for basic website functionality. They remember your login status, preferences, and allow you to navigate between pages without losing your session.

Analytics Cookies

We use analytics to understand which pages are visited most, where people spend time, and where they get stuck. This helps us improve the learning experience.

Managing Cookie Preferences

You can control cookies through your browser settings. Blocking essential cookies might affect website functionality, but you're free to disable analytics and marketing cookies without losing access to core features.

Marketing Communications

We'll send you information about new courses, program updates, and educational content that might interest you. But we're not fans of spam either.

Every marketing email includes an unsubscribe link. Click it and you're off the list immediately. You'll still receive essential emails about courses you're enrolled in, but no promotional content.

We don't share your email address with other companies for their marketing purposes. The emails you receive from us are from us alone.

Data Retention Periods

We don't keep your information longer than necessary. But "necessary" depends on the type of information and legal requirements.

Course enrollment records are kept for three years after completion. This allows us to provide transcripts and certificates if you need them later.

Financial records are retained for seven years as required by Australian tax legislation. After that, they're securely destroyed.

Marketing consent records are kept until you withdraw consent, plus an additional period to ensure we don't accidentally contact you again.

Third-Party Links

Our website includes links to external resources and partner sites. Once you click through, their privacy policies apply instead of ours.

We try to link to reputable sources, but we can't control their privacy practices. Check their policies before sharing personal information on external sites.

Changes to This Policy

Privacy regulations evolve, and so do our practices. When we update this policy, we'll change the date at the top and notify active students by email if changes are significant.

We recommend checking back occasionally to stay informed. Continued use of our services after changes means you accept the updated policy.

Complaints and Disputes

If you're unhappy with how we've handled your information, we want to know about it. Contact us first and we'll work to resolve the issue.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They're the regulatory body overseeing privacy compliance in Australia.

You can reach OAIC at enquiries@oaic.gov.au or visit their website for more information about the complaints process.